GripTightTools.com wants you to be satisfied with your purchase. Prior to making a purchase, please be sure to ask any questions you might have about your order. We want you to be informed about the item(s) you are purchasing. You may reach us at 1-877-599-4747 to do so.
In the event that you are unhappy with your purchase, we accept authorized returns in their original condition and packaging within 30 days of shipment.
We will refund the purchase price minus the restocking charge. Restocking charges vary by item and may be as much as 25%. Original shipping charges are non refundable. If shipping was included with the purchase price the actual cost of shipping will be deducted from your refund. You are also responsible for return shipping costs. You must e-mail us at [email protected] to receive authorization for all returns. Unauthorized returns will not be accepted.
For items damaged during shipping, contact us immediately for further instructions. To process an exchange or a return on damaged items you MUST keep the original box and all packaging. We will assume the return shipping charges for defective products. As with all returns, please email us at [email protected] to receive authorization or simply refuse the shipment if the damage is evident at the time of delivery.
If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
GripTightTools.com makes every reasonable effort to maintain sufficient stock on hand; however availability is sometimes affected by our supplier. Should an item in your order be currently out of stock, we will contact you via phone and/or email.
You will be provided with information regarding alternate colors or styles that would allow immediate shipment, as well as the opportunity to ship items separately or wait for the backordered item.